Alan Luber

In chapter 4 of my book, PC Fear Factor, I provide a step-by-step process for transitioning from your old computer… Read More »PC Migration Tools: A Bad Idea

You can talk about all of the things impacting our economy – government regulation, terrorism, the Fed’s determination in 2000… Read More »Business Model Bloopers and Blunders

Every day I’m bombarded with television commercials from broadband service providers in my area. Companies like BellSouth, Charter, AT &… Read More »Marketing 101 for Broadband Service Providers

From time to time, I like to write a column about a subject that is near and dear to my… Read More »A New “Standard” For Customer “No-Service”

I can’t seem to get away from this subject. And it’s so darn important, I’m not sure I want to.… Read More »Back Up Blues Revisited

In a previous article, I discussed the importance of backing up your entire hard drive (not just your data) periodically… Read More »Back Up Blues

My readers know that customer service (or customer no-service) is a running theme throughout my articles. I am constantly aghast… Read More »A Broadband Customer Service Update

Well, I just can’t seem to get away from this subject. You all keep writing, and in doing so, engender… Read More »Stupid Accounting Tricks: Pro Forma Accounting, Part 3

I received so much feedback on my column (Stupid Accounting Tricks) that I thought I would respond en masse today… Read More »Stupid Accounting Tricks: Managing Earnings, Part 2